Contents


Before You Call

Sometimes you may need more assistance than the reference guides and online help. Technical support is only a phone call away. The information shown here summarises the information found in the Priority Kit which comes with your software.

Before you call:

•	You must have registered your software.

•	Make sure you have your serial number handy.

•	Please take note of any error messages which have occurred.

•	You should let the technical support representative know the version of software you are using.

Please note:

•	The Registration Hotline is available only to register your software. It is not available for Technical Support.

•	If you have just purchased your software, you are entitled to Introductory Support for 30 days from the date you register your software.

•	If you have are upgrading from an earlier version of FirstAccounts or BestBooks, you are entitled to Upgrade Support for 30 days from the date you purchased your upgrade.

•	Priority Technical Support via a free call 1800 number is available if you have joined MYOB Cover. It is the fastest way to guaranteed technical support.

•	Consider if it is practical for your problem to be handled over the phone or via fax – you may need face-to-face assistance if your inquiry or problem involves a lot of time or customising.


Registration

If you are a new FirstAccounts user, and you have not yet registered with MYOB, you can do so by using our online registration system at http://register.myob.com.au

It’s easy, quick, available 24 hours a day, and once you register you are entitled to product support from our expert technical support team (see your FirstAccounts Priority Kit for more information). By registering you will receive a Registration Number that needs to be keyed into your FirstAccounts data file if you want to use it more than 25 times.

Have your serial number ready – its printed on your CD cover, and on your Registration Card which came with your software.

If you don’t have internet access, you can still register by calling 1800 555 223 from 9.00am to 5.30pm Melbourne Time, Monday to Friday, quoting your 7 digit serial number, or alternatively, send in your Registration Card included with your software.


Introductory Support

Introductory support is provided to get your newly purchased MYOB system "up and running." Introductory support is available for 30 days from the date you register your software.

Call 03 9222 9800. The line is open from 9.00 a.m. to 12.00 p.m. and 2.00 p.m. to  6.00 p.m. Monday to Friday (Melbourne time).

At times when workload is heavy, it may be some time before a Technical Support Representative can assist you. Consider using our Fax On Demand service, or visit www.myob.com.au/support/


Upgrade Support

Upgrade support is provided to assist you should you encounter any difficulties upgrading your FirstAccounts software. It is available for 30 days from the date you receive your new software.

Call 03 9222 9779. The line is open from 9.00 a.m. to 12.00 p.m. and 2.00 p.m. to  6.00 p.m. Monday to Friday (Melbourne time).


Priority Technical Support

Members of MYOB Cover receive a free call 1800 number as one of the many membership benefits. These calls take priority over all other work, and the Priority Support line is open from 9.00 a.m. to 7.00 p.m. Monday to Friday (Melbourne time).


Face to Face Assistance

If you require face to face assistance, refer to the Directory of Quality Consultants and Training Course Providers which comes with your software, or visit www.myob.com.au/support/ccmembers/.

The directory lists more than 200 independent consultants across Australia who can assist you. It also shows a number of authorised training course providers.


Pay Per Call Support

If your introductory or upgrade support period has expired, and you do not wish to join MYOB Cover, you can pay for any support call you make.

Simply call 1800 555 004. You will need your credit card details when you call. The call costs $3 per minute, with a minimum cost of $20.

At the time of the call you can elect to transfer the cost of the call towards the purchase of MYOB Cover.